Privacy policy
PRIVACY POLICY
Last Updated: April 13, 2026
Who We Are
House of Sareen Kataria operates this store and website to provide you with a curated shopping experience. Our store is powered by Shopify. If you have any questions about this policy, you can reach us at support@houseofsareenkataria.com
What Information We Collect
When you visit our store, create an account, or place an order, we may collect the following:
- Your name, email address, and phone number
- Your delivery address and billing address
- Payment information — processed securely through our payment gateway. We do not store your card details.
- Order history, items viewed, added to cart, wishlisted, or purchased
- Account details including username, password, and preferences
- Communications you send us, such as support queries
- Device and browser information including your IP address
- Information about how you interact with and navigate our website
Where We Collect This Information From
- Directly from you when you place an order, create an account, or contact us
- Automatically through your device when you browse our store, using cookies and similar technologies
- From our service providers who help us run our store
- From our partners or other third parties where applicable
How We Use Your Information
We use your information to:
- Process and fulfil your orders, including arranging shipping and handling returns or exchanges
- Send you order confirmations, shipping updates, and account notifications
- Remember your preferences and create a personalised shopping experience
- Send you promotional offers and updates — only if you have opted in
- Detect and prevent fraud or suspicious activity and keep your account secure
- Respond to your queries and provide customer support
- Improve our website and overall customer experience
- Comply with legal obligations when required
How We Share Your Information
We do not sell or rent your personal information to anyone. We may share your data only in the following circumstances:
- With Shopify and trusted service providers such as courier partners, payment processors, cloud storage providers, and customer support tools — solely to fulfil your order and run our store
- With business and marketing partners to show you relevant advertisements, based on your activity on our store and other websites. You may have the right to opt out of this depending on where you live.
- With our affiliates or within our business group where necessary
- When required by law, such as in response to a legal request, court order, or government inquiry
- In the event of a business transaction such as a merger or acquisition
Our Relationship With Shopify
Our store is hosted by Shopify. This means Shopify also collects and processes certain information about your use of our store in order to provide and improve its services. Information you submit may be shared with Shopify and processed in countries other than where you reside.
To learn more about how Shopify handles your personal information and to exercise your rights related to Shopify's processing, please visit the Shopify Consumer Privacy Policy at https://privacy.shopify.com/en
Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, and show you relevant content. You can choose to disable cookies through your browser settings. Please note that some parts of our website may not function correctly if cookies are disabled.
Children's Privacy
Our store is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it promptly.
Data Security
We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. However, no method of online transmission or storage is 100% secure. We recommend you do not share sensitive information through unsecured channels.
How Long We Keep Your Information
We retain your personal information for as long as necessary to maintain your account, provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights
Depending on where you live, you may have some or all of the following rights regarding your personal information:
- Right to access or know what information we hold about you
- Right to request deletion of your personal information
- Right to correct inaccurate information we hold about you
- Right to receive a copy of your information and request it be transferred to a third party
- Right to opt out of promotional emails at any time using the unsubscribe link in any email we send you
To exercise any of these rights, please contact us at houseofsareenkataria@gmail.com
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request.
Third Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing the privacy policy of any third-party site you visit.
International Transfers
Your information may be transferred to and stored in countries other than where you reside, including through Shopify's infrastructure. Where required, we rely on recognised legal mechanisms to ensure your information remains protected.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and operational reasons. Any changes will be posted on this page with an updated date at the top.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise your rights, or have a complaint about how we handle your information, please contact us at:
Email: support@houseofsareenkataria.com
This policy is effective as of April 13, 2026.