RETURN & EXCHANGE POLICY

Last Updated: April 2025

We want you to love what you receive. If something is not right, we are here to help.

Eligibility for Return or Exchange Items are eligible for return or exchange if they meet all of the following conditions:

• The request is raised within 7 days of delivery
• The item is unused, unwashed, and in its original condition
• All original tags are intact
• The item is returned in its original packaging

What Can Be Returned

• Items received in a defective or damaged condition
• Items received in the wrong size or wrong product

What Cannot Be Returned

• Items that have been washed or worn
• Items without original tags
• Sale or discounted items
• Items where the return request is raised after 7 days of delivery

How to Raise a Return or Exchange Request Step 1 — Email us at support@houseofsareenkataria.com with your order number, reason for return, and photos of the item. Step 2 — Our team will review your request within 48 business hours and confirm eligibility. Step 3 — If approved, we will share the return shipping address and next steps.

Refunds Approved refunds will be processed within 5 to 7 business days of receiving the returned item. Refunds will be credited to your original payment method.

Exchange If you would like to exchange for a different size, we will ship the replacement once we receive and inspect the returned item. Subject to availability.

Shipping Cost for Returns Return shipping costs are to be borne by the customer unless the return is due to a defect or error on our part.

If you have any questions please write to us at support@houseofsareenkataria.com